Terms & Conditions

1. Introduction

Welcome to Ataraxia Counselling.

These Terms & Conditions govern your use of this website and any counselling, coaching, or therapeutic services provided by Ataraxia Counselling.

By using this website or booking a session, you agree to these Terms & Conditions.

2. About Ataraxia Counselling

Ataraxia Counselling provides counselling, psychotherapy, ADHD coaching, Cognitive Behavioural Therapy (CBT), Rewind Therapy, and related wellbeing support services.

Services may be delivered in person, online via video call, or by telephone where appropriate.

3. Professional Services

All therapy and coaching services are provided in good faith and are intended to support emotional wellbeing and personal development.

Therapy outcomes vary from person to person. No guarantees can be made regarding results or improvements. Therapy is a collaborative process requiring active participation.

The information provided on this website is for general informational purposes only and should not be considered medical, psychiatric, or crisis advice.

4. Emergency & Crisis Support

Ataraxia Counselling does not provide emergency or crisis services.

If you are experiencing suicidal thoughts, a mental health crisis, immediate risk of harm, or a medical emergency, please contact your GP, NHS 111, emergency services on 999, Samaritans on 116 123, or attend your nearest emergency department.

5. Booking & Payment

Sessions must be booked in advance.

Payment may be required at the time of booking, prior to the session, or via agreed invoice arrangements.

Accepted payment methods may include bank transfer, card payment, or online payment providers.

Bookings are not confirmed until payment has been received where applicable.

6. Cancellation Policy

A minimum of 24 hours’ notice is required for cancellations or rescheduling.

Where less than 24 hours’ notice is provided, the full session fee may still be charged.

Missed appointments without notice may also be charged in full.

Exceptions may be made in exceptional circumstances at discretion.

7. Confidentiality

All sessions are confidential and conducted in a safe, professional environment.

Information shared during sessions will not normally be disclosed without consent unless there is a legal or ethical obligation to do so.

This may include concerns regarding serious harm to yourself, serious harm to others, safeguarding issues, terrorism or criminal activity, legal requirements, or court orders.

Brief professional notes may be kept in accordance with legal and professional requirements.

8. Online Sessions

For online sessions, clients are responsible for ensuring a suitable internet connection and should attend from a private, safe environment where possible.

While reasonable efforts are made to maintain secure systems, Ataraxia Counselling cannot guarantee uninterrupted or completely secure online communications.

9. Client Responsibility

Clients remain responsible for their own decisions and actions, their physical and mental wellbeing, and seeking medical support where appropriate.

Therapy and coaching should not replace medical advice, psychiatric care, or prescribed treatment.

Clients are encouraged to consult qualified medical professionals where necessary.

10. ADHD Coaching Disclaimer

ADHD coaching is designed to provide practical support, structure, and strategies for everyday life.

ADHD coaching is not a medical service, does not provide diagnosis, and does not replace psychiatric or medical treatment.

Any concerns regarding diagnosis or medication should be discussed with a qualified healthcare professional.

11. Rewind Therapy Disclaimer

Rewind Therapy is intended to help reduce the emotional impact of traumatic or distressing memories.

Results vary between individuals and no guarantees can be made regarding effectiveness or outcomes.

12. Intellectual Property

All content on this website, including text, branding, graphics, images, logos, and downloads, remains the intellectual property of Ataraxia Counselling unless otherwise stated.

Content may not be copied, reproduced, or distributed without written permission.

13. Website Use

You agree not to use the website unlawfully, attempt to gain unauthorised access to systems, disrupt or damage the website, or upload malicious software or harmful content.

14. Third-Party Links

This website may contain links to third-party websites.

Ataraxia Counselling is not responsible for third-party content, external websites, external privacy policies, or external services.

Use of third-party websites is at your own risk.

15. Limitation of Liability

To the fullest extent permitted by law, Ataraxia Counselling shall not be liable for indirect or consequential loss, emotional distress arising outside professional responsibility, loss of data, website downtime, technical issues, or decisions made based on website content.

Nothing in these Terms excludes liability where unlawful to do so.